Indian-origin techie slams IndiGo after flight delay costs him Rs 50,000

A Sweden-based Indian origin techie, Mohammad Alzafar Zia, recently took to LinkedIn to vent his frustration after a domestic flight delay caused him to miss his international connection. The post has since gone viral, drawing attention to the cascading consequences of flight delays for passengers with tight layovers.
Zia claimed that his IndiGo flight (6E 5062) from Ranchi to Delhi — originally scheduled to depart at 9:30 am and land by 11:20 am — was delayed by 1 hour and 50 minutes. As a result, he missed his Air India flight from Delhi to Copenhagen, which was due to depart at 2:10 pm. He estimated a loss of ₹50,000, factoring in rebooking costs, hotel accommodation, and a day's pay.
"I am very disappointed with indigo services. I took flight from ranchi to delhi and I had connected international flight from delhi to Copenhagen but because of indigo flight delayed by 1 hour 50 minutes i missed my connecting international flight which caused me 50000 INR for rebooking+hotel stay+one day loss of pay," the LinkedIn post read.
Despite what appeared to be a reasonable layover window of nearly three hours, the delay proved costly. According to Zia, he tried reaching out to both IndiGo and Air India for assistance, but his appeals went unanswered.
Zia also uploaded screenshots of his flight bookings and itinerary to support his claims, demonstrating the original timings of both flights. After missing his international connection, he approached airport staff at Delhi for help, but said he was met with indifference.
According to his post, the IndiGo site manager at Delhi airport was allegedly uncooperative and refused to acknowledge responsibility. Instead, Zia was given an email ID for escalation, but the reply he received, he said, was a templated response that did not address his specific situation.
"If a passenger is delayed for 5 minutes you closed the door and fly, but if the flight is delayed for 1 hour 50 minutes you don't even give compensation, at least play some fair game. At last I am in loss, I have delayed certificate if possible I will raise a complaint in the consumer court and post on social media to aware about this new scam these guys are doing. My only point was to get compensation if I lost my money because you delayed, you should understand my loss and would have compensated for my next flight booking," he added.
Expressing his dissatisfaction with the way the situation was handled, Zia said he had lost trust in IndiGo and was considering taking legal recourse if he did not receive compensation. He emphasized that his post was meant to raise awareness and push for accountability in such situations.
Responding to the viral post, IndiGo said, "Sir, we appreciate you taking the time to speak with us. We regret the inconvenience you faced during your journey and understand how concerning travel disruptions can be. We'd like to inform you that the delay of the flight was due to air traffic congestion, a situation unfortunately beyond our control. We sincerely appreciate your understanding and assure you of our continued commitment to providing a comfortable and hassle-free travel experience for all our customers. We look forward to serving you again soon."
The incident highlights a recurring issue for many international passengers who rely on domestic carriers for timely connections. Zia’s post has sparked a conversation about airline accountability and the passenger’s right to compensation when things go awry.